Say Hi!

Khabab

Web, IT & Digital Specialist

A results-driven professional with 12+ years of experience delivering innovative online solutions that elevate brand visibility, optimise performance, and enhance user engagement. Expert in web administration, UX/UI design, SEO, content strategy, and social media management.

Quick Message

EDUCATION

Certificate IV in Digital Cyber Security

2021

Holmesglen TAFE, Melbourne, VIC

Bachelor of Internet Communications

2004

Central Queensland University, Brisbane, QLD

Diploma in PC & Network Technical Support

2001

North Point Institute of TAFE, Brisbane, QLD

Key Skills

Web Administration

Digital Marketing

Google Analytics – GA4

User Experience (UX) Design

Online Reputation Management

Google Search Console & GTM

Search Engine Optimisation

Technical Support & IT Helpdesk

Multilingual Communication

Social Media Strategy

Analytics & Reporting

Team Leadership

Content Management Systems

Project Coordination

Stakeholder Collaboration

Website Development

Graphic Design & Video Editing

Cyber Security

TECHNICAL STRENGTHS

Technologies and tools I work with

Software

Microsoft Office

O365 (Teams, SharePoint, OneDrive)

Windows 10/11

Servers

Linux

SharePoint

WordPress

Tools

FileZilla

WinSCP

Zoho

Trello

JIRA

Zendesk

ServiceNow

Zabbix

Web Platforms

WordPress

Joomla

Drupal

Wix

Shopify

Magento

Sharepoints

Analytics/Process Flows

Google Analytics 4

Power BI

Visio

Google Search Console

Google Tag Manager

SEO

Semrush

Ahrefs

Screaming Frog

GTmetrix

RankerX

PBN Building

KWFinder

Design

Camtasia

Snagit

After Effects

Canva

eDM tools

Campaign Monitor

Mailchimp

Social scheduling tools

Sprout

Hootsuite

Portfolio

Brazilian Butterfly

Rail Trails Australia

Turning Point

Read More

EMPLOYMENT SUMMARY SNAPSHOT

Professional journey and achievements

Web Administrator

2021 – Present

Eastern Health, VIC

IT Technical Service Desk Support (Level 1 & 2)

2021 – 2021

Aurecon Group, VIC

Web & Digital UX Specialist

2020 – 2021

Realize Online, VIC

Health Information Communication Specialist (Web & Digital)

2014 – 2020

Hamad Medical Corporation

EMPLOYMENT HISTORY

EASTERN HEALTH, VIC

Web Administrator

Nov 2021 – Present

Lead the digital management and optimisation of Eastern Health’s Drupal and WordPress websites, ensuring seamless functionality, accessibility, and engagement. Prioritise continuous improvement and user satisfaction.

Duties:

  • Manage the end-to-end lifecycle of over 10 Drupal and WordPress websites, overseeing updates, enhancements, and system integrity to ensure optimal performance and uptime.
  • Drive website optimisation through analytics, SEO, and UX insights, leveraging data to refine content, navigation, and accessibility standards.
  • Design, develop, and deploy responsive, user-centric websites, microsites, and landing pages that reflect brand. Conduct comprehensive UX research and usability testing to inform content and design improvements, enhancing user flow and engagement.
  • Collaborate with IT, communications, and marketing teams to implement cohesive content strategies and ensure secure, compliant digital environments.
  • Implement technical and content updates using Google Analytics, GTmetrix, and Search Console, ensuring websites meet high performance and SEO standards.

Key Achievements:

  • Strengthened the organisation’s digital footprint by elevating online visibility through targeted SEO enhancements and content optimisation.
  • Delivered 3 high-impact WordPress sites informed by data and user feedback by working closely with Ambulance & Police (Vic) delivering stats .
AURECON GROUP, VIC

IT Technical Service Desk Support (Level 1 & 2)

Mar 2021 – Jul 2021

Provided technical support and issue resolution across Australia and New Zealand for a major engineering consultancy, optimising large-scale system upgrades, digital transition projects, and user enablement initiatives.

Duties:

  • Delivered high-quality first- and second-level IT support for hardware, software, and networking issues across Australia and New Zealand, ensuring prompt and professional resolution.
  • Diagnosed and resolved technical incidents using ServiceNow and JIRA, with a focus on maintaining clear communication and service documentation.
  • Supported 3+ major system migration and upgrade projects valued at up to $1 Million, involving coordinating testing, deployment, and user verification activities.
  • Trained end-users on new systems, applications, and features, improving self-sufficiency and reducing repetitive service requests.
  • Managed ticket prioritisation and escalation processes with precision, ensuring adherence to SLAs and cyber security practices.

Key Achievements:

  • Contributed to the seamless enterprise-wide Windows upgrade rollout, maintaining continuity of operations and zero major disruptions.
  • Improved digital capability and reduced helpdesk load through tailored user training and support resources.
REALIZE ONLINE, VIC

Web & Digital UX Specialist

Aug 2020 – Mar 2021

Collaborated to deliver engaging, user-focused websites and SEO strategies that enhanced visibility, usability, and lead conversion. Combined UX insight, analytics, and creative design to deliver high-performing digital solutions.

Duties:

  • Conducted in-depth UX assessments, usability testing, and competitor benchmarking to optimise client websites for functionality and engagement across diverse industry portfolios.
  • Managed 5+ website development projects valued at up to $200K, coordinating design, development, and content delivery through to launch.
  • Led comprehensive QA and audit processes for website migrations, ensuring technical accuracy, data integrity, and smooth platform transitions.
  • Analysed digital performance metrics with precision to identify improvement opportunities and guide ongoing content and design refinement.

Key Achievements:

  • Elevated client search performance by 55% through strategic SEO campaigns, improving rankings and generating stronger organic reach.
  • Ensured seamless migration for large-scale eCommerce clients through comprehensive QA testing and proactive issue resolution.
  • Produced actionable digital insights that shaped client marketing strategy and improved conversion pathways.
  • Generated repeat business and positive referrals, gaining recognition for creative problem-solving and exceptional client support.
Hamad Medical Corporation

Health Information Communication Specialist (Web & Digital Specialist)

2014 – 2020

Duties:

  • Collaborated with client managers, project managers, applications, and infrastructure teams to plan and coordinate updates on upcoming web projects.
  • Developed and implemented link building strategy. Work with the development team to ensure SEO best practices are properly implemented on newly developed code.
  • Hamad.qa

Key Achievements:

  • Managed organization’s Sharepoint Intranet portal having over 50+ sub sites and most of the websites are Bilingual.
  • Creating & sending weekly HTML newsletter to company’s 50K+ employees.
Huawei

Information Analyst

2011 – 2013

Duties:

  • Providing technical assistance in training, mentoring, and coaching professional and technical staff.
  • Developing training curriculum and conducts formal training sessions covering assigned product module.
ITS International-Turnkey-Systems
aurecon
huawei
eastern-health
hamad-medical-corporation

Contact

Linkedin

Melbourne, VIC

0405 582 996

khabab@live.com